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Implementation Strategy

sequenceDiagram
  autonumber

  participant Leadership as Empowering People
  participant Product as Refining Offerings
  participant Impact as Amplifying Impact
  participant CustomerJourney as Customer Journey

  Leadership->>Leadership: Invest in leadership
  Leadership->>Leadership: Drive purpose-driven engagement
  Leadership->>Leadership: Develop skills for empowerment

  Note right of Leadership: Empowering People

  Leadership->>Product: Transition to Product Innovation
  Product->>Product: Focus on customer-driven improvements
  Product->>Product: Continuously refine offerings

  Note right of Product: Refining Offerings

  Product->>Impact: Progress towards measurable impact
  Impact->>Impact: Set measurable goals
  Impact->>Impact: Align with sustainable practices
  Impact->>CustomerJourney: Link goals to customer stages

  Note right of Impact: Amplifying Impact

  CustomerJourney->>CustomerJourney: Data collection at each stage
  CustomerJourney-->>Leadership: Feedback loop for skill needs
  CustomerJourney-->>Product: Insights for product refinement
  CustomerJourney-->>Impact: Insights on social/environmental impact

  Note right of CustomerJourney: Continuous flow for improvement

Empowering People

Invest in leadership, purpose-driven engagement, and skill development.

Refining Offerings

Foster customer-focused product innovation and continuous improvement.

Amplifying Impact

Set measurable goals for social and environmental impact, aligning business growth with sustainable practices.

Symbols and Their Meanings

  • Stars (★) - Automation Triggers
    Example: Trigger follow-up email after customer interaction.
  • Cylinders (⬤) - Data Collection Points
    Example: Capture user behavior data on the website.
  • Rectangles (▭) - Stages of Customer Journey
    Example: Awareness, Consideration, Conversion, etc.
  • Arrows (→) - Flow Direction
    Example: Progression from Awareness to Consideration.